Refunds & Cancellations

Last updated: 10 September 2026

Before payment

Selecting blocks and starting checkout reserves them for 15 minutes. You can close the checkout window or simply not complete payment — nothing is charged, and the blocks release automatically. No cancellation request is needed for this.

After payment

Because a block is a digital placement that goes live immediately once payment is confirmed, purchases are non-refundable once your blocks are marked sold — except in the following cases:

• You were charged but your blocks never went live due to a technical error on our end.
• You were double-charged for the same order due to a payment processing error.
• We remove your block content for a content-policy violation you dispute in good faith and we agree was a mistake.

How to request a refund

Email contact@thehallofbrands.com with your order details (email used at checkout, brand name, and approximate block numbers or date of purchase). We aim to respond within 3–5 business days.

Approved refunds

If a refund is approved, it's issued back to your original payment method (via Razorpay or PayPal) and your blocks are removed from the wall and returned to the available pool. Refund processing time depends on your bank/card issuer, typically 5–10 business days after we initiate it.

Chargebacks

If you have a payment issue, please contact us directly first — a chargeback filed with your bank or card issuer without contacting us may result in your block(s) being removed while the dispute is investigated.

This is a general template, not legal advice — have it reviewed by a professional familiar with Indian consumer protection law before relying on it.